About Us

Who we are

The CPA (Consumer Protection Association) has been protecting customers for 30 years. We are the most widely recognised consumer protection organisation in the home improvement industry, and are regulated by the financial conduct authority.

Whether you are a contractor or a consumer, working with the Consumer Protection Association means complete peace of mind throughout a renovation or improvement project and beyond. We cover millions of pounds worth of home installation projects every year, and continue to promote consumer trust in professional and quality tradespeople.

What we do

Whatever home improvement project you're embarking on - whether big or small - we believe you should experience nothing but joy and value from this investment. Working with a CPA accredited tradesperson is the best way to make sure your money is well spent, and well protected.

At the Consumer Protection Association we put the consumer at the centre of everything we do.

From ensuring top quality work, reputable tradespeople, and financial protection, we work to ensure consumers remain satisfied with the services and output they receive. 

All consumers working with a CPA member can access our Insurance Backed Guarantees (IBG) and deposit protection schemes covering a wide range of construction projects including glazing, solar & renewables, roofing and many other home improvements projects.

We have an extensive members list of reliable and trusted tradespeople covering a number of work requirements.

How we protect

We connect consumers with regulated and trusted tradespeople, ensuring both are protected against unforeseen circumstances, and the project is carried out as smoothly and efficiently as possible.

Customers who enter into a contract with a CPA member can enjoy the protection and peace of mind offered by our members, while our tradespeople are connected with business opportunities with support and protection.