2021’s worst UK consumer protection breaches

Data Breach Hacking

Back in 2018, we took a look at some of the biggest consumer protection breaches of that year. Boohoo’s time-sensitive advertising campaign and Facebook’s massive data privacy breach stood out as the largest and most high profile in a year of breaches. Since 2018, much has changed across the world. The Covid pandemic has forced many of us to reflect … Continue reading

Building Regulation changes come into force from June, but how will they affect contractors?

Tradesmen

New Approved Documents were introduced at the end of 2021, as well as changes to others. Approved Document O has been created, while Approved Documents F and L have been amended. These all have an impact on both new homes and existing properties. There will be a 30% cut on emissions introduced for new homes and a 27% cut on … Continue reading

6 Reasons Why Consumer Surveys are Incredibly Effective

Sales and marketing executive selling to older couple on Apple computer

Customer surveys may not seem very exciting, but they can be crucial to your business success. Customer surveys are a conventional marketing research strategy, and with technological advancements, other tactics have been adopted, such as email or social media engagement. However, customer surveys shouldn’t be overlooked. They provide relevant information from your target audience, providing highly effective results you can … Continue reading

Domestic Renewable Heat Incentive set to close on 31st March 2022

home improvement deposit protection

The Domestic Renewable Heat Incentive (Domestic RHI) is a government financial incentive designed to promote the use of renewable energy. Funding is available for eligible homeowners and private and social landlords in England, Scotland, and Wales. New build properties are not usually eligible, and the payments are made for seven years and the amount paid is dependent on the amount … Continue reading

3 legal considerations that you need for your construction, glazing and/or home improvements business

Kitchen design - tradesmen insurance

As a tradesperson, it’s important to understand the legalities surrounding your construction, glazing, and/or home improvement business. This will not only protect the consumer but your business as well. Here at The CPA, we offer a range of services for tradespeople who want to stand out from the competition. We offer training, support, and access to certification schemes, so you … Continue reading

Breaking down the Consumer Rights Act 2015

A sales manager making notes

The Consumer Rights Act 2015 is an act of parliament which consolidates existing consumer law and incorporates a range of new legislation. Its purpose is to uphold the rights of consumers and provide recompense when they are given services or goods which are below an acceptable standard. It also allows consumers to claim compensation if the defective product has caused … Continue reading

Consumer protection for the home improvement boom

Replacing the glass in a window

Experts in the home improvement industry are predicting unprecedented demand for work in 2021 and beyond. The Covid pandemic had forced many people to spend more time in their homes and, in many cases, undertake new ways of home working. With all this time spent at home, homeowners have become all too aware of the jobs that need doing around … Continue reading

The CPA: Protecting homeowners and traders for over 20 years

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At The CPA, we provide a range of financial protection products for consumers and traders in the construction industry. Our professional services are fully regulated by the FCA and designed to give both homeowners and traders peace of mind that sufficient protection is in place. Established over two decades ago, The CPA are now industry leaders in providing Insurance Backed … Continue reading

How has COVID-19 changed consumer rights?

Man in tweed jacket using touchscreen tablet outside in woods

Though the UK is now starting to slowly ease lockdown measures, the country is still very much feeling the long-lasting effects of COVID-19 Engaged couples are still awaiting revised wedding dates, holiday refunds are still pending and loved ones are still limited in the capacity they can see each other. Luckily, with most installations and trade services being outdoors based, … Continue reading

Even the Covid cloud has a silver lining

Mother and kids researching trusted and approved tradesmen

We are currently living in an unprecedented time in modern history. The impact from the COVID-19 outbreak is influencing every area of our lives. With many companies being forced into temporary shutdown, the future may seem extremely uncertain, both economically and in the way we function as a society. The COVID-19 situation at the CPA At the CPA, we are … Continue reading