2021’s worst UK consumer protection breaches

Data Breach Hacking

Back in 2018, we took a look at some of the biggest consumer protection breaches of that year. Boohoo’s time-sensitive advertising campaign and Facebook’s massive data privacy breach stood out as the largest and most high profile in a year of breaches. Since 2018, much has changed across the world. The Covid pandemic has forced many of us to reflect … Continue reading

Domestic Renewable Heat Incentive set to close on 31st March 2022

home improvement deposit protection

The Domestic Renewable Heat Incentive (Domestic RHI) is a government financial incentive designed to promote the use of renewable energy. Funding is available for eligible homeowners and private and social landlords in England, Scotland, and Wales. New build properties are not usually eligible, and the payments are made for seven years and the amount paid is dependent on the amount … Continue reading

Consumer protection for the home improvement boom

Replacing the glass in a window

Experts in the home improvement industry are predicting unprecedented demand for work in 2021 and beyond. The Covid pandemic had forced many people to spend more time in their homes and, in many cases, undertake new ways of home working. With all this time spent at home, homeowners have become all too aware of the jobs that need doing around … Continue reading

The CPA: Protecting homeowners and traders for over 20 years

CPA banner

At The CPA, we provide a range of financial protection products for consumers and traders in the construction industry. Our professional services are fully regulated by the FCA and designed to give both homeowners and traders peace of mind that sufficient protection is in place. Established over two decades ago, The CPA are now industry leaders in providing Insurance Backed … Continue reading

How has COVID-19 changed consumer rights?

Man in tweed jacket using touchscreen tablet outside in woods

Though the UK is now starting to slowly ease lockdown measures, the country is still very much feeling the long-lasting effects of COVID-19 Engaged couples are still awaiting revised wedding dates, holiday refunds are still pending and loved ones are still limited in the capacity they can see each other. Luckily, with most installations and trade services being outdoors based, … Continue reading

Even the Covid cloud has a silver lining

Mother and kids researching trusted and approved tradesmen

We are currently living in an unprecedented time in modern history. The impact from the COVID-19 outbreak is influencing every area of our lives. With many companies being forced into temporary shutdown, the future may seem extremely uncertain, both economically and in the way we function as a society. The COVID-19 situation at the CPA At the CPA, we are … Continue reading

Family business Precision Windows of Worthing wins The CPA 25 Year Achievement Award

Precision Windows of Worthing

The Consumer Protection Association (CPA) is delighted to announce the exceptional 25 Year Achievement Award to Precision Windows of Worthing who have shown exceptional performance over the years, meeting and exceeding the CPA membership standards. They have received personalised achievement plaques for display to assist their sales work as customers of the Consumer Protection Association are increasingly looking for this … Continue reading

2018’s worst UK consumer protection breaches

Insurance for tradesmen

As the new year dawns, it becomes the perfect time to look back and reflect on the previous year’s various highs and lows. Some companies had a more turbulent time than others in 2018, with a big issue being consumer protection breaches. Consumer protection breaches are a serious issue for both the company and the consumers, making their occurrence one … Continue reading

Are there penalties for builders who don’t have insurance?


Having no builder’s insurance is highly unwise; it comes with a range of serious potential risks and sanctions. Insurance provides you with essential protection, as it can your customers. Here at the CPA, we’ve looked at some of the different types of builder’s insurance available and their associated risks. Financial punishments If you’re a limited company, or you employ one … Continue reading

What insurance do tradesmen need?

Sales and marketing executive selling to older couple on Apple computer

If you’re a tradesman, installer, or construction company, you should be financially protected against unforeseen circumstances. Whether you’re involved in the home improvement sector or the larger construction industry, certain types of insurance are vital to protect both you and your family. At the CPA, we can arrange insurance protection for members, their employees, and family. Here are three types … Continue reading