Being a member of the CPA comes with many benefits. Insurance Backed Guarantees, Deposit Protection, Finance and Insurance, Marketing Support. All this helps to build your profile as a reliable, professional, and trustworthy company. As a member of the CPA, we will also provide you with a quarterly report including statistics on how your customers rate you. What better way … Continue reading →

Members of the CPA are highly skilled, fully vetted tradesmen and companies. All our members have been through rigorous checks and are part of an ongoing consumer assessment process to ensure that high standards are consistently maintained. We recently asked our members what home improvements their customers were buying so far in 2017 to get a professional view of the … Continue reading →

Towards the end of 2016, the CPA carried out a survey using the Insight Data database. Part of the survey asked participants to predict how they expected the glass and glazing industry to perform in 2017. Overall, the results reveal a trend towards caution, with many participants predicting neither rise nor fall across several areas. With an uncertain global economy, … Continue reading →

Sometimes building work can be complicated. Unforeseen problems may arise which result in consumer complaints and disputes. If you receive a consumer complaint or become embroiled in a dispute it is helpful to have planned in advance for these unwelcome scenarios. The CPA offer a range of services which help to protect contractors, tradespeople, and consumers from any problems that … Continue reading →

Despite the rise of digital and online marketing, installers are still using traditional methods when it comes to finding new customers. This is according to a recent survey where more than half (60%) of installers questioned said their primary way of attracting new customers is by word of mouth. Surprisingly, just 21% of installers said their website was their main … Continue reading →

At the CPA, we recently carried out a survey using the Insight Data database. We asked all businesses affiliated with the CPA to compare their business results in 2015 to those recorded in 2016. The results were generally positive, with growth recorded across most areas. Against a backdrop of uncertainty, it seems that the glazing industry is continuing to grow … Continue reading →

Industry report reveals that Brexit ‘Armageddon’ not yet a reality for installers Despite fears amongst some economists and politicians that voting to leave the EU would send the economy into a tailspin, a recent report has shown that installers are overwhelmingly positive going forward. The annual Installer Industry Report by the Consumer Protection Association (CPA) has found that, in the … Continue reading →

At the CPA, we have seen a steady increase in the UK’s kitchen and bathroom market. As our members take on more business in the sector, we are seeing an increase in Insurance Backed Guarantees being taken out for bathroom and kitchen jobs. This is particularly the case at the luxury end of the market. When pricing isn’t such a … Continue reading →

Have you ever felt pressurised into buying a product you don’t really need? Whether on the phone, in a shop or salesroom, or even in your own home; the experience can be extremely unpleasant and cost you a lot of money. The hard sell is a sales technique that has been around for years. The salesperson uses psychological pressure to … Continue reading →