What if we told you 100% of your customers think you’re excellent?

A small image of example consumer report

Being a member of the CPA comes with many benefits. Insurance Backed Guarantees, Deposit Protection, Finance and Insurance, Marketing Support. All this helps to build your profile as a reliable, professional, and trustworthy company. As a member of the CPA, we will also provide you with a quarterly report including statistics on how your customers rate you. What better way … Continue reading

Meet the consumos – here to help you win more business

CPA toon family

Is it a bird? Is it a plane? No, it’s the consumos. Sumo Yuki, his wife Akiko and their new dog are on a mission to help raise standards across the industry and reinforce the message that as a member of the CPA, installers will win more new business due to consumers trusting the brand. Jeremy Brett, director at the … Continue reading

5 home improvements that your customers are buying in 2017

Green deal homes

Members of the CPA are highly skilled, fully vetted tradesmen and companies. All our members have been through rigorous checks and are part of an ongoing consumer assessment process to ensure that high standards are consistently maintained. We recently asked our members what home improvements their customers were buying so far in 2017 to get a professional view of the … Continue reading

2017 expectations for the glass and glazing industry

Installer Survey 2016

Towards the end of 2016, the CPA carried out a survey using the Insight Data database. Part of the survey asked participants to predict how they expected the glass and glazing industry to perform in 2017. Overall, the results reveal a trend towards caution, with many participants predicting neither rise nor fall across several areas. With an uncertain global economy, … Continue reading

How to avoid consumer complaints for building work

Builder at a construction site

Sometimes building work can be complicated. Unforeseen problems may arise which result in consumer complaints and disputes. If you receive a consumer complaint or become embroiled in a dispute it is helpful to have planned in advance for these unwelcome scenarios. The CPA offer a range of services which help to protect contractors, tradespeople, and consumers from any problems that … Continue reading

Digital vs traditional: Which marketing methods are installers choosing?

The CPA Managing Director, Jeremy Brett

Despite the rise of digital and online marketing, installers are still using traditional methods when it comes to finding new customers. This is according to a recent survey where more than half (60%) of installers questioned said their primary way of attracting new customers is by word of mouth. Surprisingly, just 21% of installers said their website was their main … Continue reading

How much difference a year can make. 2015 compared to 2016 in the eyes of our business owners.

A building with glass windows

At the CPA, we recently carried out a survey using the Insight Data database. We asked all businesses affiliated with the CPA to compare their business results in 2015 to those recorded in 2016. The results were generally positive, with growth recorded across most areas. Against a backdrop of uncertainty, it seems that the glazing industry is continuing to grow … Continue reading

It’s here: the 2016 glazing industry report

The CPA 2016 Glazing Industry Report

Industry report reveals that Brexit ‘Armageddon’ not yet a reality for installers Despite fears amongst some economists and politicians that voting to leave the EU would send the economy into a tailspin, a recent report has shown that installers are overwhelmingly positive going forward. The annual Installer Industry Report by the Consumer Protection Association (CPA) has found that, in the … Continue reading