New Approved Documents were introduced at the end of 2021, as well as changes to others. Approved Document O has been created, while Approved Documents F and L have been amended. These all have an impact on both new homes and existing properties. There will be a 30% cut on emissions introduced for new homes and a 27% cut on … Continue reading
The Consumer Rights Act 2015 is an act of parliament which consolidates existing consumer law and incorporates a range of new legislation. Its purpose is to uphold the rights of consumers and provide recompense when they are given services or goods which are below an acceptable standard. It also allows consumers to claim compensation if the defective product has caused … Continue reading
We are currently living in an unprecedented time in modern history. The impact from the COVID-19 outbreak is influencing every area of our lives. With many companies being forced into temporary shutdown, the future may seem extremely uncertain, both economically and in the way we function as a society. The COVID-19 situation at the CPA At the CPA, we are … Continue reading
The CPA has compiled this short guide breaking down the Consumer Protection Act 1987. We have taken excerpts from the Act to help explain how it affects consumers and businesses. Please see the government’s website to read the full legislation. The Consumer Protection Act 1987 is in place to hold manufacturers accountable for producing unsafe goods. It allows consumers to … Continue reading
The unfortunate reality of living in the modern world is that there are rogue traders looking to rip you off in every industry. While being savvy is advisable, you still have to be able to trust what a business or salesperson is offering you. To keep these entities in line, there are several laws in place to protect consumers from … Continue reading
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) was introduced to prevent traders in all sectors from engaging in unfair commercial practices against consumers, with a primary focus on marketing and selling. These comprehensive regulations were passed as a method of dealing with rogue traders and companies deliberately setting out to exploit loopholes in existing laws. What classes a … Continue reading
As a trader, you have to navigate the world of legal affairs very carefully if you don’t want to suffer the consequences that come with the slightest slip-up. It can be unbelievably daunting to sit and read through the hundreds upon hundreds of pages that accompany the various acts and legislation but it’s important to do so to understand what … Continue reading
As a consumer, you have a set of basic rights that were designed to simplify and strengthen the relationship between consumers and suppliers. It’s important that you recognise them to maximise your shopping experience and to understand your legal standing when it comes to dealing with complaints, refunds & repairs. What rights does a consumer have? Your statutory rights that … Continue reading
When it comes to legalities within any industry, there’s no room for misunderstandings or misconceptions, which is why it’s important for you to know the difference between a building guarantee and a building warranty. What is a Building Guarantee? A building guarantee or insurance backed guarantee is something those within a competent person scheme (CPS) should look to offer. Designed … Continue reading
Before you begin any construction project, it’s vital to sign a comprehensive contract. A contract between customer and installer will help to protect both parties in the event of unforeseen problems. Avoid disputes with a fair contract Sometimes disputes between a customer and installer are unavoidable. If a customer feels that the work has not been completed to a satisfactory … Continue reading
2021’s worst UK consumer protection breaches
Back in 2018, we took a look at some of the biggest consumer protection breaches of that year. Boohoo’s time-sensitive advertising campaign and Facebook’s massive data privacy breach stood out as ...Read More
Building Regulation changes come into force from June, but how will they affect contractors?
New Approved Documents were introduced at the end of 2021, as well as changes to others. Approved Document O has been created, while Approved Documents F and L have been amended. These all have an imp...Read More
6 Reasons Why Consumer Surveys are Incredibly Effective
Customer surveys may not seem very exciting, but they can be crucial to your business success. Customer surveys are a conventional marketing research strategy, and with technological advancements, oth...Read More
